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Frequently asked questions

When will I get my order?

All prints are made to order, so your artwork is carefully printed, framed and prepared especially for you.

Please allow:

Unframed prints: approximately 2 weeks
Framed prints: approximately 2–3 weeks

Once your artwork is ready, it will be carefully packaged and sent with tracking.

If you need your artwork by a particular date, please get in touch before ordering and I'll do my best to help.
Where do you ship?

Unframed prints can be shipped worldwide.

Framed prints are currently available for delivery within Australia.

International orders may be subject to local customs charges, taxes or duties. These are the responsibility of the customer.
How will my artwork arrive?

Unframed prints are carefully packaged for their journey. Depending on their size, they may arrive flat in a rigid mailer or rolled in archival paper inside a sturdy tube.

Framed artwork is carefully boxed and sent by tracked courier. Your frame will arrive ready to hang.
What do I do when my unframed print arrives?

If your artwork has arrived rolled in a tube, I recommend leaving it safely in the tube until you can take it to a professional framer. Fine art paper and canvas are delicate and are best handled by someone experienced in framing artwork.
Can I have my artwork framed?

Yes. Framed prints are available for Australian delivery and will arrive ready to hang.

Frames are made to order and may be available in a selection of finishes upon request. The framing team uses archival materials and each frame is individually made for your artwork.

If you'd like to discuss a different framing option to what's listed in the item description, please get in touch.
What sort of paper do you print on?

Paper prints are made on 310gsm 100% cotton rag fine art paper. The paper has a beautiful smooth, matte surface and is chosen for its ability to capture the colour, detail and character of my original paintings.

Dimensions refer to the full paper size.

Paper prints are supplied unframed and carefully rolled in protective archival paper before being placed inside a sturdy tube for delivery.
Can I order a custom size?

Possibly! Some artworks can be printed in a different size or format, depending on the original artwork and how it needs to be cropped.

If you have a particular wall or space in mind, get in touch before ordering and I'll let you know what is possible.
What are limited edition prints?

Limited edition prints are produced in a set number of copies.

Each print is individually numbered and signed, so you might see something like 5/30. Once an edition has sold out in a particular size, that edition will not be printed again in that size.

Each limited edition print comes with a Certificate of Authenticity.
What happens if the artwork I want is sold out?

Limited editions are deliberately kept small, so once a particular size has sold out it won't be reprinted.

You can choose another available size, or get in touch if you'd like to see whether another option might work for you.
What if my artwork arrives damaged?

Please contact me as soon as possible, including photographs of the artwork, packaging and any visible damage.

I'll assess the problem and work with you to find the appropriate solution.

Your consumer rights are not affected by this process. Read more here.
Do you offer returns or exchanges?

Because each print is made to order specifically for you, I don't accept returns or exchanges simply because you've changed your mind or chosen the wrong size.

If your artwork arrives damaged, faulty or significantly different from what you ordered, please get in touch.